At OutboardSpares.co.za, we understand that mistakes happen. That’s why we accept returns within 7 days of purchase for an exchange or refund (excluding any shipping costs), provided the item is:
In its original, unused condition
With unopened, undamaged packaging
Exchanges
If you need a different part, we’re happy to help you find the right one. Send the part back to us and we you’ll be able to choose your preferred return method when we arrange your exchange.
Faulty or Defective Parts
All parts are covered by our 1-year warranty. If your part is faulty due to a manufacturing defect, we’ll gladly offer a replacement.
Important Notes
Items returned used, damaged, or without original packaging cannot be accepted.
Returns outside of the 7-day window may be declined.
Customers are responsible for the cost and risk of return shipping.
How to Make a Return
Email us at sales@karmishtrading.co.za with your order number and reason for return.
We will provide return instructions and confirm whether your item qualifies for return or exchange.
Ship your return to:
Outboard Spares (Karmish Trading) Unit G4, 5 Howe St, Observatory, 7925, Cape Town
Please use a tracked courier service when sending parts back to us. We cannot be held responsible for parcels lost or damaged in transit.
At Outboard Spares South Africa, we want every customer to feel confident when ordering outboard engine parts from us. If you receive a product that is incorrect, damaged, or not suitable for your engine, our Returns & Exchanges process is designed to help you resolve the issue quickly and easily.
We accept returns and exchanges on eligible items within 7 days of delivery. To begin the process, simply contact our support team with your order number, a brief description of the issue, and any relevant photos. This helps us review your request efficiently and provide clear instructions on what to do next. Once approved, we’ll guide you through the steps to return the item or arrange an exchange for the correct part.
All returned items must be unused, uninstalled, and in their original packaging. This ensures we can safely inspect the product and restock it if necessary. Electrical items may be subject to additional checks, as compatibility issues can vary between engine models. If you’re unsure whether a part will fit your engine, feel free to reach out before ordering — we’re always here to help and can guide you to the correct product.
If a product arrives damaged or defective, we will replace it as soon as possible. For returns based on incorrect ordering or fitment, the customer may be responsible for return shipping costs. Our team will clarify this during the approval process.
Our goal is to provide a fair, transparent and stress-free experience. We understand that getting the right outboard part is essential for keeping your boat running smoothly, and we’re committed to helping you resolve any issues quickly.
For questions about returns, exchanges or product compatibility, contact us via our online form or WhatsApp for fast assistance.
